近期伺服器升級。

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Dear Customer, 

On the early morning of September 2nd, 2024, our data center in Nuremberg experienced a disruption. Due to high temperatures and a storm, lightning struck the data center, damaging both the primary and secondary connections to our cooling system. As a result,  

• Some servers in Nuremberg were not reachable 
• Placing new orders was not possible 
• Our customer support was not able to receive or answer to tickets 
• Accessing the Customer Control Panel was unavailable 
• Object Storage in the EU was inaccessible 

The cooling system is now restored, and we are working to bring all servers back online soon. We will continue to provide regular updates on our status page at contabo-status.com. 

Due to the impact on our ticketing system, all tickets were automatically closed. If your issue was not related to this outage and if the issue persists, please reply to this email, and we will reopen your ticket and assist you as soon as possible. 

We apologize for the inconvenience and appreciate your understanding. 

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